FAQs

  

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What is ABC?

Activity BarCoding is a computer software package that aims to increase the speed and accuracy of your health service’s timesheet recording, tracking of consumable supplies, and capture of patient outcome information. Although information can be entered manually, the system is designed so that staff can use matchbox-sized barcode scanners to scan patients' bracelets and customised scan-cards, which are converted by the system into a time and activity sheet they can edit.  The sheets are then submitted to department heads for approval.  For more information, see ABC Starting Point.

 

Can I create my own scan cards?

Yes, you can!  When you installed the client software for the barcode reader onto your computer, a barcode font that the scanner can understand was also added to the system.  For information about the process of creating your own scan cards, see Create a new printed barcode.

 

How do I upload sessions from the scanner?

While logged in in Internet Explorer, plug the scanner into the computer.  Then click the "Load from Scanner" link at the left on the Sessions Editor.  For more details, see Uploading Information.

 

Can I edit sessions if they are incorrect?

Yes.  If you're in the Grid Style, which is the default Session Editor style, simply click the session.  If it has not yet been submitted, the editor is shown automatically.  If it has been submitted, an "Edit" button is shown at the top to allow you to make changes.

 

What happens when I hit "Submit"?

When you press the "Submit today" button, all sessions without warnings or errors are submitted for reporting.  If you have been granted auto-approval rights, the sessions are then automatically approved to be included in reports.  If you have not, the sessions are marked as "Pending Approval", and await an administrator to approve them.  Sessions with warnings can be submitted individually by clicking their "Submit" button in the session editor.  For more information, see Submission & Approval.

 

What happens if I make a mistake?

Unless sessions have been both submitted and approved, they are not included in reports.  So, if you make a mistake, simply go back and correct it.  If you have accidentally submitted an incorrect session, but it has not yet been approved, you can still go back and make changes.

 

How do I generate reports?

In the top right corner, there is a "Reports" menu.  Clicking it shows a drop down of reports available to you.  Click the report you're interested in, fill out the details, and then click "Produce".  If you're an administrator, you can also see a list of the available reports on the administration page.

 

Can I scan barcodes while the scanner is plugged in?

It is advised that you only use the scanner when it is not connected to the computer via the USB port.

 

 

How to change the Username or First Name or Last Name of a staff member?

 

If you are a super user/administrator in ABC, then you can directly change your username by following the steps mentioned at the link below. If you are not a super user/administrator in ABC, then your supervisor should be able to do it for you referring to the link below. 

http://help.activitybarcoding.com/default.asp?W43

 

 

Client is upgrading to new Windows version on their machines. Will the existing ABC application work on the new Windows version?

 

 

Contact the ABC support team to check if the existing ABC application would work on the new windows version that is being installed on the client machines. If required, ABC would provide a new installer for ABC application that could be tested on few machines on test server having new Windows version at client side. If everything works well, then the new installer could be deployed on all machines on production server by local IT team. However, if there are any issues encountered during this testing, then contact ABC support for further assistance.

 

 

Why do I get error while uploading data from scanner?

 

 

This issue usually occurs due to corrupted data in the scanner, most likely due to invalid Date or Time of the scans. For example, the time for a particular entry could be 25:15:08 or the date is not in format mm/dd/yyyy. Please follow the instructions from the below link to extract the data from your scanner and email the extracted file to ABC support to be reviewed. http://help.activitybarcoding.com/default.asp?W10999

 

The file will be reviewed and corrected by ABC support team and sent back to the user. User should review the file before and after uploading of the corrected file to ensure that sessions are uploaded correctly.

Please follow the instructions from the given link to upload this data into ABC: http://help.activitybarcoding.com/default.asp?W13225

 

If there are any changes required in the uploaded sessions, users can still change them in ABC before submitting those sessions. Please refer to the given link to edit sessions: http://help.activitybarcoding.com/default.asp?W6

 

 

How do I change the description of existing intervention?

 

 

To change the details of an existing active intervention, refer to the link: Modifying an intervention

 

 

I am a Major Group Manager; however, I am unable to view reports for staff in other minor groups from the same major group as mine?

 

 

Check your Administrator level in ABC. If the Administrator level is set to “None” or “Discipline Administrator”, then the reports would be displayed only for the staff sharing the same discipline as the Major Group Manager. When the Administrator level is set to “Product Category Administrator”, you will get a drop-down for selecting All or specific disciplines in all the reports. This will enable you to view the data for staff members from all the other minor groups from the same major group as yours.

 

 

 

 

ABC sessions are not refreshed with patient details from the PAS system. How can it be fixed?

 

This issue occurs most likely due to the interruption in the communication between the ABC application and the PAS system. Usually this should be fixed automatically within few hours (as soon as the connection is stable again). Wait for a couple of hours and try to refresh the sessions again. If the issue persists after few hours, contact ABC support.

To refresh the sessions, go to "Sessions" page and select the date for which the sessions need to be refreshed using the calendar that appears to the left of the “Sessions” page.

Please click “Refresh Today” from the left hand side menu under “More…” and then click “Revalidate Today”. 

 

 

 

 

My scanner is detected but does not connect to the computer. How can it be fixed?

 

 

This issue usually occurs when all of your USB ports are locked by the PC for some reason. You can try releasing the USB port and then unplug and plug your scanner back in again. To do this, please follow the below steps:

 

On the ABC application, right click on the scanner icon (just as you would to initialise the scanner) > Advanced > Release Serial Ports

 

You should receive a message as shown below. Click OK and unplug and plug in your scanner again –

 

 

 

 

ABC displays "Invalid URI" error message while uploading the sessions

 

 

This error usually occurs when http:// protocol is missing in either of the following files on the application server:

 

- ABC Application.config

- app.config

- HealthServiceSettings.xml files

 

Usually these files could be found at the following path - C:\Program Files (x86)\Activity BarCoding\Activity BarCoding Client\

 

To solve this issue, ensure that http:// protocol exists in the beginning of the web addresses on all the above mentioned files as shown below:

 

 

 

Barcodes page showing an error message

 

This error normally occurs when there are some caching issues on the barcodes page.

To fix this issue, the following steps can be taken:

1) Go to any of these pages (Interventions/ Locations/ Sub-Activities).

2) Select any one entry.

4) Click on save.

 

Above steps should clear the cache on the barcodes page and fix the error.

Version: 18/07/2018 9:58 AM You can subscribe to this wiki article using an RSS feed reader.
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